Need to Return a product?

To return a product at Smartdogtrainer.com, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at Returns@Smartdogtrainer.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-800-286-7420
Monday - Friday: 9 a.m. - 5 p.m. ET
By e-mail: Returns@Smartdogtrainer.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Smartdogtrainer.com accepts returns on merchandise within 30 days. However, Smartdogtrainer.com reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Smartdogtrainer.com on returned items, and Smartdogtrainer.com will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND Smartdogtrainer.com WILL COVER THE SHIPPING CHARGE
  • Academy for Puppies & Dogs
    P.O. Box 274
    Hamburg, New York
    USA
    14075

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Smartdogtrainer.com discretion.